Coronavirus

Our clinics have taken measures to best deal with Corona virus. This is to ensure patients have ready access to medical care, whilst reducing exposure risk to other patients and healthcare workers.

We have also taken steps to ensure all medical and administration staff work at only one of our three clinics. This is in the hope that if there is a confirmed case at a single clinic - there would not be the need to close all three clinics.

Consultations are available via Telehealth, as well as 'in-person' consultations at the clinic.

Appointments are made in the usual way, either online (all online bookings are 'in-person' consultations by default), or by calling the clinic when you will have the option of booking a Telehealth consultation or an 'in-person' consultation. To book an 'in-person' consultation you will be asked whether you have; fever, runny nose, cough, sore-throat or recent exposure to someone with Coronavirus.

 

Telehealth

 - At the approximate time of your scheduled appointment, you will be called by your GP.

 - If paperwork is generated from this phone consultation, it will be the patient's responsibility to collect this paperwork from the clinic in person. We are unable to mail out paperwork at this time.

 -FfFrom 6 April, 2020, it is a legislative requirement that the new Telehealth services be bulk billed for Commonwealth concession card holders, children under 16 years old and patients who are more vulnerable to COVID-19 (ie being treated for a chronic health condition). 

- All other Telehealth consultations will be privately billed at a lower rate than 'in-person' consultations with a typical gap of $29 (your card will be charged $67.75 and the Medicare rebate should be deposited into your bank account within a few days). You will need to provide your credit card details over the phone in order for us to bill you. If there is a follow on "in-person" consultation as a result of the initial Telehealth consultation, you will only be billed for the "in-person" consultation and not the Telehealth consultation. 

 - Please note Telehealth consultations will be unable to address multiple presenting complaints, nor address multiple family members.

 

During your Telehealth consultation, your GP may deem it appropriate to arrange for an 'in-person' consultation, which enables a physical examination.

 - Your GP will schedule a time for this in-person consultation.

 - It is important that the GP that conducts the initial phone consultation, is the same GP that conducts the in-person consultation.

 - In-person consultations will be billed privately according to our normal schedule of fees.

 - During 'in-person' consultations your GP will often be wearing a mask.

 

We are still happy to see new patients

 - You may book online, though prior to your appointment we require a "New Patient Registration Form" which is also downloadable from the "Appointments" tab in the main menu.

 - Please email the completed form to administration@richmond medical.com.au (Note this is via standard unencrypted email technology)

 
 

Please note that patients with Respiratory symptoms (cough, sore throat, runny nose) or fever - all initial consultations will be via Telehealth.

 - If your GP feels you need an in-person consultation - the below guidelines will need to be followed.

 

Do not enter the clinic if you have…

Respiratory symptoms (sore throat, runny nose or cough)

or

Fever (temperature greater than 37.5 C)

Based on your the Telehealth consultation, your doctor will determine one of the following...

  1. You have a mild viral illness that does not require examination.
  2. You have a severe illness than requires immediate referral to hospital.
  3. You have described symptoms that warrants your GP conducting a physical respiratory examination

 

Procedure for patients requiring a physical respiratory examination...

  • On arrival for your respiratory examination consultation, stay in your vehicle (or away from the clinic), and call reception to notify the clinic that you have arrived for your appointment. Then have your mobile ready.
  • Reception will take credit card details for the consultation fee (typically $134.05 of which you will later be able to claim back $75.05 from medicare).
  • Your doctor will call you when they’re ready for you to come to a designated respiratory examination area which is specific to each site (see below).
  • We ask patients to please either wear a mask or fabric respiratory protection at this stage.
  • The GP you see will be masked, gowned and gloved. They will then conduct a physical examination.
  • After the examination the GP will discuss management options (over your mobile phone) then provide scripts or referrals if considered appropriate.
  • The GP will not be able to help with other matters such as unrelated scripts or referrals.
  • Be prepared that toilet facilities may not be available.
  • Patients will be mailed their receipt of payment for them to be able to claim the rebate amount directly from Medicare.

 

Respiratory examination areas at each site...

Hawthorn Medical
• Proceed through the pedestrian gate just past the sliding door and follow the painted line on the ground.
• Walk down the side path to the rear car park.
• Then take a seat and the GP should be with you shortly.

South Yarra Medical
• Proceed down the side lane immediately adjacent (southern side) to the clinic and follow the painted line on the ground.
• You will then reach the first roller door on the left which should be open.
• Then take a seat and the GP should be with you shortly.

Richmond Medical
• Proceed directly into the clinic and follow the line of tape on the ground.
• This leads to our respiratory examination room which is in the left hallway, first door on the right. Your GP will be waiting in the hallway to guide you into the examination room.

 

As of 2pm Monday 16/3, our clinics are unable to continue swabbing patients for Coronavirus. This is due to our diminished supply of both swabs and protective equipment. Please follow the below flow chart.